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Understanding the individual : Discover what is meaningful to the other person and make that of genuine importance in your interactions with him or her.
#Stephen covey emotional bank account how to#
Trust doesn’t come with a title or by simply asking for it it must be earned and built up over a period of time.Ĭovey writes about the six major ways of making deposits into the emotional bank accounts (and how to avoid making withdrawals):
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Some people will require more deposits to build up the balance than others to create a high level of trust. Creating and maintaining strong relationships requires consistently making deposits into your account. On the other hand, when the account balance is low, trust will also be low, and people will be skeptical of our words and question our intent as they look for the hidden meaning or an ulterior motive. When your account has a positive balance with another person, they tend to give you the benefit of the doubt. Withdraws occur when we act in a manner that has people less willing to risk psychological safety by doing things such as being disrespectful, dismissive or dishonest. Deposits get added when you do things that are trustworthy or demonstrate care. 1 We all make deposits and withdrawals to this “account” on an ongoing basis. Stephen Covey, author of The 7 Habits of Highly Effective People, uses the metaphor of an ‘Emotional Bank Account’ to measure the amount of trust that accumulates in a relationship. What Is Your Balance In Your Emotional Bank Account? Sounds like an odd question but if you think about it for a minute, what a great metaphor.